Spay/Neuter Trip FAQs

Location

Where are you located?


5755 Washington St Milton, FL 32570




Where is the spay/neuter clinic?


Operation Spay Bay is the main clinic we use. It is located in Panama City, Florida. Occasionally, we use Wiregrass Spay/Neuter Alliance in Dothan, Alabama.




How long after a mother gives birth can she be spayed?


We recommend waiting until babies are at least 5 weeks old and/or weaned. The babies must be able to go three full days without nursing. Mom can returned to nurse 48 hours after surgery.





General

How many animals go on each trip?


The number of animals we take on each trip varies based on the availability at the clinic, date, and species of animals.




What is the minimum age/size my animal must be?


All animals must be at least 3 months old and 3 pounds.




My animal is already fixed. Can they go on the transport just for vaccines?


No. This is strictly a spay/neuter transportation service.




What if my animal is pregnant or in heat?


We do not charge extra for this service. Should your animal have any special needs post surgery, we will let you know at pickup.




Do you give them pain meds/antibiotics?


Yes. The clinic we use employees veterinarians who care deeply about the animals they perform surgery on. Any animal undergoing surgery receives pain meds and antibiotics. Typically these will come as an injectable which last 24 to 48 hours post surgery. If extra is needed, the veterinarian will send it home with your animal.




What if my animal is sick the night of drop off?


We are unable to accommodate any animals showing signs of illness on our trips. This is due to our promise to maintain a safe and healthy environment for animals using this service. If we turn away your animal, for any reason, during a night when you have a paid reservation, we will take them on our next trip at no extra charge.




Can my aggressive dog use this service?


If we are unable to safely interact with your dog, then we cannot allow them on our trips. This is due to safety concerns with our volunteers and your pet. Along with aggressive dogs, we strongly suggest any dogs over 50lbs use a local vet when possible.




What is an ear tip?


An ear tip is where ⅛” of the left ear is painlessly removed during surgery for an outdoor cat. This ear tip signifies the cat lives outdoors, is fixed, and has someone caring for them. The ear tip prevents finders from assuming the cat is ‘lost’ and removing them from their home environment before bringing them into an already crowded shelter. If your cat goes outdoors at all, we recommend you get your cat’s ear tipped.




Do you offer boarding?


Yes! We offer FREE boarding of your animal the night before we transport them to get fixed. This boarding is included in your charge already. This is the ONLY night we offer this service. We do not allow late pickups on Tuesday night or boarding any other night. This is ONLY for animals who have a paid slot on the Tuesday early morning transport.




Can I drop my animal off earlier, or pick them up later than the scheduled times?


No. This is due to us getting ready for the large number of animals we are boarding Monday night. We like a clean facility and all of our volunteers ready to go for the night. On Tuesday night, your animal must be picked up no later than 7pm. Our volunteers have graciously been preparing for, and tending to, your animals since 11am Monday morning. Their shift on Monday sometimes runs them until 10pm, tucking your animals in, then they are right back at it at 3am Tuesday morning before spending all day on the drive to Panama City and back. They then continue this service by driving animals to Tiger Point after unloading animals in Milton. So we appreciate you allowing us to get home to our families by being ON TIME to get your animals.





Signup

How do I sign my animal up to get fixed?


Click here on one of our scheduled open dates and follow the instructions.




When do transport slots open?


Transportation to the spay/neuter clinic opens the Tuesday opposite our trips, at noon. The Tuesday we open the slots will be three Tuesdays prior to the actual transport date.




How many animals can I book on each trip?


We limit each person to 5 animals per trip. You must fill out one form per animal, so unless you are quick, this may not always be possible.




Can someone contact me when transports open?


No.




Can someone sign me up over the phone or any other way outside of online?


No. Everyone must sign up online in order for our volunteers to accurately maintain the information necessary to get the 50 to 75 animals registered.





Prices/Transfers/Refunds

What is the cost to get my pet fixed?


Please click here to view prices.




If I don't trap my community cat in time, can I get a refund?


No. There are absolutely no refunds issued unless we cancel a trip indefinitely (this has happened exactly ONCE with COVID shutdowns). If you need assistance learning how to catch on time, feel free to email our TNR Coordinator at cats@ahope4src.com. We do understand situations outside of your control with outdoor cats. If you are unable to trap a cat for your specific trip, please email transport@ahope4src.com in order to request a reservation push to the next open slot. This could potentially be a month out, so please try to set yourself up for successful trapping prior to your reservation.




Can I transfer my date to a future one?


No. We do not allow transfers to future dates or offer refunds for cancellations since this is a limited slot service provided. Once you book your slot, it is unavailable for anyone else to use. This means we were able to help get one less animal fixed than what we prepared for. Our ultimate goal is to help as many people and their animals get the affordable service they need.




If you don’t issue refunds, then where does my deposit go for the unused services?


Your funds are graciously accepted as a donation for our organization. Donations are used towards the expenses incurred during the operation of our business. Though we may be a non-profit entity, this does not mean there are no expenses. Donations are also used to help vet many animals without owners or animals who come into our care through no fault of their own. We prefer to get your animal fixed and vaccinated, as originally planned. Just know, should this not be possible, your funds do not go unused or without a tremendous amount of appreciation.




Can I add services at the time of drop off?


No. We try and be as streamline as possible during drop off. If you add services during this time, the line will be held up and other guests will be waiting. Please look at the price list and decide your options ahead of time.




What form of payment do you take if any extra charges are owed at pickup?


We only take cash or check on site.





What To Know in Advance

What do I need to have with me when dropping off my animal?


You will need your proof of current rabies vaccination, in the form of a certificate (if you opted out of getting one). Tags are not sufficient. Plus you will need the animal you signed up for the current trip. Please have your proof of payment for the current trip available, should we request it.




Can I feed my animal prior to drop off?


Yes. We walk the dogs in the morning prior to loading. We clean cat carriers/traps out as needed. All of the crates/carriers/traps are cleaned while the animals are in surgery, should they need it. You cannot leave food inside the holding unit.




What should I expect when I arrive to drop off my animal?


There will be a drive through drop off starting at the south end of our main facility. Cars will be lined up and directed around to the front of the building, to allow our volunteers to check in your animal and unload your vehicle. You will not exit the vehicle at any time. If you are dropping off in Tiger Point, then you will park on the left side of the church, to the back of the parking lot where the street light is. When the black van, with our decal on the side, arrives, you will line up to check your animal onto the van.




When do I drop my animal off?


Animals are dropped off on the Monday night before your scheduled surgery date. Drop off times are 6pm to 7pm at our main facility in Milton OR 6pm to 6:30pm in the parking lot of the Community Life United Methodist Church. You choose the drop off location when you sign your animal up to be fixed.





Cage/Crate/Carriers

What is an appropriate size holding unit for my animal?


Your animal should have just enough room to stand up and turn around.




What type of carrier should my owned/tame cat come in?


A hard-sided, plastic six-sided carrier. No soft carriers will be permitted. Cats are stacked in the vehicle and may get car sick in their carrier. Hard-sided carriers are for the safety and well-being of your pet.




What type of trap should my feral/wild cat come in?


A safe and humane trap which has at least one access door. Traps should be the size for cats or raccoons, but no smaller/larger. If you do not have a trap, please email cats@ahope4src.com to rent one for a $90 refundable deposit. Traps MUST have a cover for the trip to/from your home, to our facility. We typically remove your cover once inside our building. We have covers which are pheremone-infused to help your kitty feel comfortable.




What size/type crate should my dog come in?


The largest size crate we can accommodate is 22Wx36Dx24H. Remember that it should only be large enough for them to stand up and turn around in. The crate can be wire or hard plastic but MUST have a tray/bottom.




What does my animal need inside the holding unit?


Your animal needs a blanket, puppy pad, or newspaper inside their holding unit. Any blankets your send may get soiled or misplaced during cleaning. Please do not send anything you are afraid of losing during transit. There is to be NO FOOD inside the holding unit. Only one animal per unit is allowed. No leashes or any other attachment to the animal should be inside the unit unless it is a break away collar. If you need newspaper, please feel free to stop by between noon and 4:30pm on the Monday of your scheduled transport. You will need to knock and let us know you need paper, if it is not available on the front porch.




What needs to be on my holding unit?


There should be a clearly marked piece of tape with the animal's name and the owner's name on each unit. Please use the name you signed up on the transport. If you did not give the animal a name, then just put the owner/caretaker name and "feral" or "stray". Make sure to remove any conflicting pieces of tape (ie tape from a previous animal on a previous trip).





Post-Op

How much recovery time will my animal need?


You will receive post-op instructions at pick up. For dogs, typically there is a 10 day recovery period. For cats, males need 24 hours while females need 48 hours. This can vary based on any surgery complications or special needs of your animal. If anything stands out during surgery, we will go over this with you at pickup.




When do I pick my animal up?


Pick up is at the same location and at the same time as your drop off, on Tuesday night. So if you dropped off at the main facility in Milton on Monday, then your pick up time is between 6pm and 7pm on Tuesday night. If you dropped off in Tiger Point, at the Community Life United Methodist Church on Monday night, then your pick up is between 6pm and 6:30pm on Tuesday night.




What if I have a question related to the surgery or any medical questions prior to the surgery?


Please call the clinic ( Operation Spay Bay or Wiregrass Spay/Neuter Alliance) directly for any medical questions. We are simply the transport service offered in order to bring a resource closer to our community. We are not vets and we do not give out any medical advice. Please confirm which vet you animal has gone to, or is headed to, then call them directly.





Phone: (850) 665-0511

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A HOPE, Inc. is a 501c3 non-profit organization and all contributions are tax deductible. 82-2587109

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